Dumfries & Galloway Health & Social Care

Day provides chance to thank region’s Allied Health Professionals

ATTENTION is being focused on the work of Allied Health Professionals across Dumfries and Galloway as part of the fourth national AHP Day.

AHPs are a diverse group of practitioners who apply their expertise to diagnose, treat and rehabilitate people of all ages across health, education and social care.

Joan Pollard is Director of Allied Health Professions, and she said: “Today, I would like to invite everyone to pause for a minute and give thought and recognition to the incredible work being carried out by our extremely dedicated Allied Health Professionals.

“Day in, day out, they play a fundamental role in ensuring the health and welfare of our region’s population, using expertise and knowledge across a wide range of areas to support people to live health, active and independent lives.

“The pandemic has impacted on all of us, and within our extremely stretched health and social care system AHPs have demonstrated incredible resilience in managing the huge pressures brought to bear on their working lives.

“I would like to thank each and every one of them for the dedication and commitment they have demonstrated in helping people. I would also like to thank those people they have helped, who have been patient and supportive of the work they have been undertaking amid very trying circumstances.

“Thanks also comes from the many colleagues of Allied Health Professionals for the superb collaborative support that has been provided to them over the past 12 months.

“I think it’s also extremely important to recognise the flexibility and willingness of AHPs to go above and beyond, and work outside of their normal roles in many situations in order to ensure the provision of appropriate care within the wider organisation.”

Allied Health Professionals within Dumfries and Galloway comprise podiatrists, dietitians, occupational therapists, orthotists, paramedics, orthoptists, physiotherapists, diagnostic radiographers, and speech and language therapists.

Joan Pollard said: “I want to thank all of our Allied Health Professionals, and express how immensely proud I am to be associated with these incredibly talented and hard working people.

“I’m not sure everyone will appreciate how much we rely on our AHPs, or what sort of position we would be in without them, but this annual day hopefully provides an opportunity to highlight their roles and provide them with the recognition and thanks which is very much owed to every single person.”

Extreme pressures facing region’s health and social care system

EXTREME pressures are currently challenging the health and social care systems across Dumfries and Galloway. 

Urgent meetings have been taking place among clinical and care managers, as they work to address both the pressing short-term issues and the prospect of very serious challenges heading into the winter months. 

In a bid to try and manage the current pressures which include increased demand and staffing shortages exacerbated by the pandemic, a decision has been made to scale back elective clinical procedures scheduled to take place at Dumfries and Galloway Royal Infirmary over the next two weeks. However, urgent and cancer procedures will go ahead. 

A bid to convey the scale of the challenges facing everything from care at home services to hospitals comes as Dumfries and Galloway Health and Social Care Partnership Chief Officer Julie White delivers a sober message to its incredibly hard working and resilient staff and volunteers. 

In her message, Mrs White said: “It’s been an incredibly difficult 18 months for everyone, where we’ve all felt the impact of COVID-19 in just about every aspect of our lives. Right now, significant pressures are facing our Health and Social Care Partnership as we head into the most challenging winter period ever faced.” 

Addressing the current challenges, Mrs White said: “For a number of years the health and social care partnership has faced the dual challenge of increasing demand against the backdrop of difficulties around recruitment to the workforce. 

“The pandemic has only served to accelerate this problem. Many people have avoided seeking help because of COVID, have been confronted with delays, or have been isolating at home – becoming weaker or more frail.   

“As has long been the case, recruitment to jobs within the area remains a challenge, but encouraging, innovative approaches are being driven forward which do provide hope for an improved situation going forward. 

“However, right now we’re in a position where problems stored up during the pandemic are really biting. 

“Staff across the whole of the health and social care system are incredibly stretched, and we’re desperately short on the care staff who can help support people in the environment that’s right for them – such as the comfort and familiarity of their own home. 

“I was incredibly heartened to see the announcement this week that pay for care at home staff is set to increase. These carers are the largely unsung heroes of our communities, providing support, help and comfort to so many of the most vulnerable people in our region. 

“We desperately need more people to embark into this as a career which should see them better rewarded and celebrated. We are currently in the process of developing a far-reaching recruitment aimed at significantly increasing care at home capacity. 

“However, in the short term, we face real challenges providing care and support to our population in a system that has been radically changed by the consequences of managing the pandemic.” 

  • A request is being made for people to first and foremost understand and appreciate the enormity of the challenge facing the health and social care system. 
  • Beyond that, an ask is being made to understand that difficult decisions have been taken to address the pressures across the system, including for example the decision to scale down elective procedures, decisions in extremis to have two patients within a limited number of rooms within DGRI, to maximise capacity within cottage hospitals as staffing allows, and decisions to place people in alternative NHS and care facilities whilst awaiting support in their own home. 
  • Getting to this stage in the pandemic has relied on the region’s communities supporting services, and being tolerant and patient as we adjust systems to respond to the greatest need. Whilst we recognise that delays to treatment or disruption to care will lead to frustrations, please appreciate that this is also felt very acutely by the staff seeking to provide treatment and care. Civility and support in all circumstances is greatly appreciated. 
  • Finally, an invitation is being extended to help maximise the provision of treatment and care. Anyone with a loved one requiring care who can offer help or suggestions as to how we best meet the needs of their loved one is encouraged to take up a conversation with that person’s Social Work representative. 

Mrs White said: “I have never seen health and social care systems in our region under so much pressure, and unfortunately this level of pressure may continue for some time to come. 

“We really want everyone to have an insight and understanding as to just how challenging things have become through a combination of factors fuelled further by the pandemic. 

“Our responsibility is to the people of Dumfries and Galloway, and whilst the situation remains extremely challenging we are investing significantly in order to address the workforce challenges in particular to ensure that we are in the best position to meet people’s needs. 

“Anyone requiring help should not be deterred from coming forward, but to try and ensure they pursue the most appropriate means of help in the first instance from a range of options – be that a visit to their community pharmacist, visiting the NHS Inform website, contacting their GP practice, calling NHS 24 on 111 or dialling 999 in the case of an emergency.” 

Marking International Overdose Awareness Day

Buildings across Dumfries and Galloway will be lit up in purple to mark International Overdose Awareness Day.

The tribute – on 31st August – is being made to remember those who have died due to overdose and acknowledge the grief of the families and friends left behind.

The locations include: We are With You – Buccleuch Street, Dumfries; St Ringans Parish Church – Castle Douglas; Old Parish Church – Annan and The Baptist Church – Stranraer. 

Information packs on overdose awareness, harm reduction and contact details for local support services will be available at these locations.

Families and members of the community are being invited to tie a purple ribbon at these locations to remember those who have lost their lives to drug related death. Ribbons will be available at each location

Grahame Clarke, Independent Chair of Dumfries and Galloway Alcohol and Drugs Partnership, said: “We have previously highlighted the continued rise in suspected drug related deaths in Dumfries and Galloway, and so, we are using our activity in support of International Overdose Awareness Day to again remind all of our communities of the devastating impact that drug related deaths have.

“We want to acknowledge the profound grief felt by families and friends whose loved ones have died or suffered permanent injury from drug overdose.

“We would like to remind drug users and their families of the key things they can do to reduce the risk of overdose.”

Steps include:

· Don’t take drugs alone – most suspected fatal overdoses have involved someone taking drugs alone. Taking drugs alone increases the chance of fatally overdosing, because there is no one to call for help in an emergency.

· Don’t take a combination of drugs, drugs that haven’t been prescribed and or drugs that may have been bought over the internet. This includes alcohol and prescribed medication. Mixing drugs greatly increases the risk of overdose, particularly if you don’t know exactly what they are or what effect they will have.

· Don’t try new substances, increase or reduce the quantity of drugs or alcohol being regularly taken without support from your GP or Drug and Alcohol treatment Service. If trying any new substances, try a very small amount at first, so you know how it might affect you.

· Get a Naloxone kit. Naloxone is a medication that temporarily reverses the effects of a heroin or other opioid overdose and allows time for someone to seek emergency help. Friends and family can also get a Naloxone kit

· Dial 999 immediately if you believe that someone is having an overdose or if you feel unwell after taking any drugs. When someone has overdosed, they can look and sound like they are simply asleep; snoring can be an indication the person is having breathing difficulties. Always check when you hear snoring that the person is actually asleep.

The message from Dumfries and Galloway Alcohol and Drug Partnership is being echoed and supported by Dumfries and Galloway Local Resilience Partnership in the form of its partners Dumfries and Galloway Health and Social Care Partnership, NHS Dumfries and Galloway, Dumfries and Galloway Council, Police Scotland, Third Sector Dumfries and Galloway, Scottish Fire and Rescue Service, Scottish Ambulance Service and Dumfries and Galloway Housing Partnership.

Further information can be found at www.stopdgdrugdeaths.co.uk

Midpark ward staff heap praise as local camera club rises to challenge

A collaboration between a ward at Midpark Hospital in Dumfries and a local camera club has resulted in new stimulating art for patients. 

The Glencairn Ward is one of six wards at Midpark Hospital, providing 15 beds for older adults who are experiencing difficulties with their current mental health which cannot be supported at home and so require hospital admission.  

Senior Charge Nurse Claire Gabriel said: “Staff on the ward were keen to decorate its walls with art which would encourage conversation, and allow discussions about life experiences and memories, as well as hobbies and locations visited in the region. 

“We all know how stimulating artwork can be for many of our patients, and it made sense to see if we could obtain attractive and engaging pictures that could take up a permanent place on the walls of the ward.” 

It was a chance discussion between Claire Gabriel and Dumfries Camera Club Competition Secretary Ian Findlay, a partner at Findlay Design, that led to a project being undertaken by the wider camera club members. 

Dumfries Camera club is a long-standing amateur photographic club that would normally meet at Gracefield Arts Centre between August and May.  

Due to restrictions around lockdowns, they have continued to hold virtual meetings – but have arranged competitions and welcomed guest speakers on a Wednesday night throughout the pandemic. 

The Camera Club members were happy to take on the challenge of creating new images to help decorate Glencairn Ward, providing an abundance of entries for the ward staff to choose from. 

Ultimately, eight pictures were chosen, and Ian from Findlay Design supported staff by getting large canvases printed for the staff to hang within the ward.  

Mr Findlay said: “The club were really happy to support this bid to create some original artwork for Glencairn Ward at Midpark Hospital, and thoroughly enjoyed the challenge which was put to them by the ward staff. 

“We had a huge number of entries, of fantastic quality, and the club is delighted that the some of that resulting work has now been selected and is providing talking points for patients and staff.” 

Claire has expressed huge gratitude to Dumfries Camera Club for what they undertook, and for the role played by Mr Findlay. 

She said: “The pictures are stunning and have proven to be a huge success for both patients and staff.  

“Their comments when viewing some of the shots of life and nature include, ‘You can actually see what is happening at that time’,  ‘I just love looking at these pictures’, ‘Amazing’, ‘They stimulate conversation’ and ‘When I go back, I see something different every time’. 

Glencairn Ward at Midpark Hospital sees care provided by a wide range of multi-disciplinary team members. Staff also work in partnership with family and friends, to provide a high standard of patient-centred care. 

Dental practices under great pressure

Although restrictions around COVID-19 have now been eased thanks to the vaccination programme, health and social care services are busier than ever.

Major adaptations were required in areas such as dentistry in order to address safety risks posed by the coronavirus, and many of these restrictions remain in place while work is undertaken to tackle a considerable backlog of treatment.

NHS Dumfries and Galloway Manager for Dental Services Julie Hunter said: “Dental Practices across Dumfries and Galloway are experiencing high volumes of demand for NHS care. 

“Due to lockdowns and safety measures limiting the numbers of patients that can be seen daily, practices are finding themselves with very large backlogs of patients requiring appointments. 

“So while dental practices in Dumfries and Galloway are open, a priority is being given at present to dental problems that are emergency or urgent in nature.

“The backlog of patients owing to the COVID-19 pandemic and the continuing additional measures required to deliver safe care for patients may result in longer waiting times for routine care.

“While every effort is being made to reduce these backlogs, it means that some practices may not be in a position to offer new patient registration appointments.

If you are already registered with an NHS dental practice, then the practice is required to provide care for you in an emergency or if you have an urgent dental problem. You should make contact with your dental practice as early in the day as possible. 

If you are registered with a practice, please contact the practice directly who will advise when you can expect to be seen.

However, emergency dental support is available for anyone not able to access help.

In the case of an emergency on a Monday to Friday:

  • 8am – 6pm Call the Dental Helpline – 0845 6026417
  • 6pm – 8am Call NHS 24 – 111

On a Saturday or Sunday:

  • Call NHS 24  – 111

Draft IJB Annual Accounts for 2020/21 out for consultation

The Unaudited Draft Dumfries and Galloway Integration Joint Board (IJB) Annual Accounts for 2020/21 are now out for public consultation. 

The IJB was established as a body corporate by order of the Scottish Ministers on 3 October 2015 as part of the establishment of the framework for the integration of Health and Social Care in Scotland under the Public Bodies (Joint Working) (Scotland) Act 2014.  

The IJB has responsibility for the strategic planning and delivery of a defined range of Health and Adult Social Care services for the residents of Dumfries and Galloway.  

The Draft Annual Accounts for 2020/21 opens with an overview of the key messages in relation to the objectives and strategy of Dumfries and Galloway Integration Joint Board (the IJB) and its financial performance for the year ended 31st March 2021.  

It also provides an indication of the risks and challenges which may impact upon the finances of the IJB in the future. 

The Draft Annual Accounts for 2020/21 can be read by visitinghttps://dghscp.co.uk/useful-documents/ 

Any comments should be sent to the email address katy.kerr@nhs.scot by the end of July 29 2021. 

COVID forces suspension of procedures and services

A CONTINUING increase in coronavirus cases has seen Dumfries and Galloway Health and Social Care Partnership make difficult decisions to suspend or alter a range of routine services. 

The significant rise in new COVID-19 related admissions to DGRI has prompted moves aimed at creating capacity to deal with the rising demand for health and social care provision – which is now greater than at any point during the first wave of the pandemic.  

The decision has been taken to suspend some non-urgent, non-cancer elective or planned procedures. 

Meanwhile, some community social care services are being suspended, reflecting the dangers posed by a strikingly high rate of the new, highly transmissible B.1.1.7 variant which is fuelling the local outbreaks. 

Dumfries and Galloway Health and Social Care Partnership Chief Officer Julie White said: “Decisions to suspend services are never taken lightly, and we have held off as long as it was safely judged to do so before implementing these actions. 

“To be very clear in respect of planned healthcare procedures, this is not a complete suspension. Our goal is to preserve our ability to undertake procedures deemed urgent by our clinical teams and to ensure that patients with cancer continue to receive timely treatment and support.   

“Where possible, however, we are halting non-urgent clinical appointments for outpatients, day surgery and theatres in order to ensure we have the capacity to provide immediate help to those in most need.   

“Patients can be assured that our clinical teams will assess our referrals to ensure that those most in need of urgent care are prioritised.  We will keep these measures under review and will aim to get routine work back up and running as soon as is safe to do so. 

“Although our hospitals are facing pressures around capacity, we are managing this situation – with contingency plans in place to increase capacity as required.” 

Changes are also being implemented which affect GP practices in the region, with many practices focusing again on the provision of urgent care and support to their local patients.  

Again this decision has been made in order that GP teams can support the assessment of patients with suspected COVID-19 in their local communities, although this will be undertaken virtually in most cases. This move will also enable GPs to focus on those patients with other urgent needs and conditions within their local communities, ensuring that admissions to hospital are avoided wherever possible and safe to do so.   

Given the increasing levels of infection across the region, the Health and Social Care Partnership has also taken the decision that all adult respite units, adult day services and Activity and Resource Centres should only provide services to those in critical need at this time. 

Additionally, given the specific concerns in the west of the region in terms of particularly high COVID infection levels, a decision has been made to suspend the ARCs in both Stranraer and Newton Stewart. 

Currently, the advice being promoted by the Scottish Government is that the best way to stop the spread of COVID-19 and to protect ourselves and communities is to stay at home as much as possible. 

Julie White said: “While none of this is what we would want, given all the work that’s been undertaken over many months to safely restore our services following the response to the first wave of COVID, these outcomes are the result of carefully considered decisions aimed firstly at reducing the spread of COVID-19 in our communities and secondly at ensuring that our staffing resource is utilised to support those most in need. 

“Changes are also being implemented in the provision of Care at Home services within the Partnership. Our first consideration will continue to be for the wellbeing and safety of the individuals who receive our care at home services. Currently, however, due to pressures created by the pandemic, we are severely limited in the availability of care to meet needs across the region. We will therefore be working with our care providers, service users and their families to ensure that we provide a safe level of care for individuals whilst asking for flexibility in order for us to facilitate discharges from hospital.   

“The first round of vaccinations have now been completed in each of the region’s 31 older adult care homes. We will continue to work with our local care home providers to optimise the use of these facilities to help meet people’s needs just now on both a permanent and short term basis to respond to the crisis.   

“We very much hope to be able to restore all of our suspended services as soon as the situation allows, and ask everyone, individually, to play their part in helping to speed up that prospect by adhering to the national guidance around COVID – with the message of stay home, save lives.” 

Staff involved in delivery of these services will be contacting people individually to advise them of these developments, and to discuss how people can continue to be supported during this difficult time. 

COVID awareness promoted by Alcohol and Drug Partnership

COVID-19 has presented unique healthcare challenges – but represents a very real challenge to vulnerable groups such as those who have drug and alcohol problems.  

It is estimated that over half of the 60,000 or so people with drug problems in Scotland are over the age of 35 and have multiple co-morbidities, including COPD, making them a vulnerable high-risk group in relation to COVID-19. At the same time, the challenges of lockdown, constraints around face-to-face service delivery as well as social isolation can greatly increase the risk of disengagement from service, relapse, overdose or drug-related death. 

Speaking ahead of International Drug Overdose Awareness Day this Sunday August 31, chair of Dumfries and Galloway Alcohol and Drug Partnership (ADP) Grahame Clarke said: “People with drug and alcohol problems are among the most vulnerable members of our communities, and among those vulnerable to the effects not just of the coronavirus itself but also the resulting response, including lockdown and the contraction of services.

“As such, it is vitally important that front line staff in contact with people who have drug or alcohol issues or who are providing a service to them understand the impact the pandemic might have on the individual and know where help can be obtained – either from within their own organisation or from other services.  

“With this in mind Dumfries and Galloway Alcohol and Drug Partnership (ADP) has been running an awareness campaign aimed at the staff and the volunteers who work within Dumfries and Galloway Health and Social Care Partnership. The campaign has highlighted the challenges faced by those with drug and alcohol problems and provided information on how these individuals can be supported on their recovery journey, reducing the risk of harm to them.”

The campaign has featured four key themes which the Drug and Alcohol Partnership feel should also be understood by anyone who knows someone with a drug or alcohol issue during the COVID period.

Mr Clarke said: “COVID has a huge challenge on all of us, but it poses a particular challenge to vulnerable people – including those with drug and alcohol problems.

“Our work recently has been about engaging with those people in health and social care whose work brings them into contact with these vulnerable people and making them aware of what a challenge it is to them, and what they can do to help them overcome these challenges.

“There is no reason why people with drug and alcohol problems cannot continue to access their GP practice, or consult with a specialist drug or alcohol service, as many will have issues and ailments which need to be tended to, and these can continue to be addressed. They shouldn’t be put off or think COVID is more important.

“It’s about encouraging people with alcohol and drug problems not to change their behaviours – don’t try new things, don’t change the amount that you take, don’t take it in new way, don’t try new drugs and don’t mix drugs. These are some of the dangers which exist.

“Isolation as a result of COVID can have a particular impact on people with alcohol and drug difficulties, with less face-to-face contact and less social support. This can have an impact on mental health and how they deal with isolation, and all of that can build and have quite a profound effect on them, and their use of drugs and alcohol.

“In these situations it’s about having discussions, it’s about making them aware of the services which can help them and encouraging them to contact those services and seek help early get as much help as they possibly can.”

A full list of contact details for services within the region which can provide support are available on the Dumfries and Galloway Alcohol and Drug Partnership website https://dghscp.co.uk/alcohol-drugs-partnership-adp/

Grahame said: “My plea is if you have any concern about anyone you know then please do pick up the phone to us or the services, or encourage them to get in touch, because it’s vitally important that we support this vulnerable group at this very challenging time.”

How to access GP services during COVID-19

COVID-19 has affected every aspect of health and social care, including how we access services delivered through GP practices.

Please watch this short animated film about arrangements in Dumfries and Galloway, and how you can access help from your practice, with accompanying translations below in multiple languages…


Koronawirus (COVID-19) zmienił sposób, w jaki wiele usług zdrowotnych jest świadczonych.
Nie wszystkie przychodnie lekarza ogólnego pracują w ten sam sposób, ale jeśli pacjenci muszą skontaktować się ze swoją przychodnią, z jakichkolwiek powodów, istnieje kilka ogólnych sposobów, aby uzyskać dostęp do usług.
W wielu przypadkach najlepiej skontaktować się ze swoją przychodnią telefonicznie. Personel będzie w stanie odebrać telefon, odpowiedzieć na pytania oraz udzielić informacji. Wszystkie podane informacje są poufne. W przypadku problemów ze zdrowiem pacjent uzyska pomoc w ich rozwiązaniu.
Oprócz kontaktu telefonicznego niektóre przychodnie oferują obecnie system eConsult. Oznacza to, że pacjenci będą mogli wysłać do nich e-maila, w którym opiszą swój problem. Wiadomość e-mail zostanie przetworzona przez ten system i szybko rozpatrzona.
Przychodnie medyczne zmieniały i rozwijały się już przed COVID-19, oferując usługi wielu profesjonalistów. Dzięki temu, że istnieją farmaceuci, pielęgniarki wyspecjalizowane w zdrowiu psychicznym oraz profesjonaliści o wyższym wykształceniu, lekarz ogólny może nie być najlepszym źródłem kontaktu w celu uzyskania pomocy w rozwiązaniu danego problemu.
Jeśli pacjent musi porozmawiać lub zobaczyć się z jednym z tych profesjonalistów, istnieje na to kilka sposobów.
Wizyta może odbyć się przez telefon. Będzie można wtedy porozmawiać na temat swojego problemu i uzyskać pomoc w jego rozwiązaniu.
Można także skorzystać z bezpiecznego połączenia wideo poprzez system o nazwie NHS Near Me. Już od pewnego czasu można było korzystać z tego systemu, jednak obecnie działa on na większą skalę. Jest to bezpieczny, wygodny i łatwy sposób na zobaczenie się z lekarzem, bez konieczności wychodzenia z domu. Można to zrobić, korzystając z komputera stacjonarnego, laptopa, tabletu lub telefonu. System NHS Near Me nie jest wskazany dla wszystkich. Jego celem nie jest zastąpienie innych usług. Jest to kolejny bezpieczny sposób na rozmowę z lekarzem.

新冠病毒 COVID-19 讓很多衛生醫療服務的運作方式發生了改變。
除了來電以外,有些診所現在採用了一種名為 eConsult 的系統,可供人們透過發送電郵來諮詢問題。收到電郵後,系統會對郵件進行評估並迅速進行處理。
在 COVID-19 來襲之前,醫療實踐就一直在不斷變化和演進,有各個領域的專業人士能夠提供幫助。藥劑師、心理健康護士和高級執業人員的加入意味著全科醫生並不一定是可幫助您解決問題的最佳選擇。
另一種選擇是使用 NHS Near Me 系統進行安全的視訊通話。該系統已使用了一段時間,但現在正在更大範圍推廣。它提供了一種安全、便捷和輕鬆的方式與醫療專業人士面對面交流,您可以使用 PC、筆記型電腦、平板電腦或電話在家中舒適地進行交流。NHS Near Me 並不適合所有人,也不能替代任何服務,而是提供了另一種安全的方式與醫療專業人士交談。
由於存在 COVID-19 傳播的風險,現在對全科醫生診所的訪問受到頗多限制,但是許多人仍然需要親自前往全科醫生診所團隊就診,每個診所中都已採取適當措施,確保就診過程盡可能的安全和輕鬆。

冠状病毒 COVID-19 改变了众多医疗保健服务地点的运作方式。
并非所有 GP 诊所都以完全相同的方式运作,但是如果您出于任何原因需要联系他们,仍可以通过多种常用方式获得服务。
除了接受电话问询外,一些诊所现在还采用了一个名为 eConsult 的系统,人们可以通过此系统发送包含自己的问题的电子邮件。电子邮件被接收后,会在整个系统中进行分派,以便快速得到处理。
早在 COVID-19 开始传播之前,医疗诊所就一直在经历着变革和发展,一系列专业人员都可以提供帮助。药剂师、心理健康护士和高级从业人员的加入意味着 GP 可能并不总是可以帮助解决您的问题的最佳人选。
另一种选择是使用 NHS Near Me 系统进行安全的视频通话。该系统启用至今已有一段时间了,只是现在正日益普及。它提供了一种安全且便捷的问诊方式,让您可以通过 PC、笔记本电脑、平板电脑或电话,足不出户地与医疗专业人员进行“面对面”交流。NHS Near Me 并不会适用于所有人,也不是为了要取代任何服务地点,它只是提供了另外一种安全的与医疗专业人员交流的方式。
鉴于 COVID-19 传播所带来的风险,现在到访 GP 诊所受到更多限制;但还是有很多人需要亲自拜访一个 GP 诊所团队进行就诊,每个诊所都已为此做好相应安排,以确保就诊过程尽可能安全且方便。

Koronavirüs COVID-19 birçok sağlık hizmetinin sunulma biçimini değiştirdi.
Pratisyen hekimlik hizmetlerinin tamamı aynı şekilde yürütülmüyor fakat herhangi bir sebeple iletişime geçmeniz gerektiğinde hizmetlere ulaşmanın çeşitli yolları mevcuttur.
Çoğu durumda alacağınız hizmete ulaşmanın en iyi yöntemi telefonla iletişim kurmaktır. Telefonu açacak, sorularınızı yanıtlayacak ve size bilgi verecek personel mevcut ve tüm bu iletişim tam gizlilik içinde yürütülüyor. Tıbbi bir sorununuz olduğunda personel sizi en iyi şekilde yönlendirecektir.
Bazı tıp merkezleri artık telefon üzerinden iletişimin yanı sıra insanların sorunlarını e-postayla iletebildikleri eConsult sistemini de kullanmaya başladı. Alınan e-posta bu sistemde değerlendiriliyor ve en kısa zamanda konuyla ilgileniliyor.
Tıbbi uygulamalar, yardım sunabilen çeşitli uzmanlarla birlikte daha COVID-19’dan önce değişip dönüşmeye başlamıştı. Eczacılar, psikiyatri hemşireleri ve uzman hekimler de değerlendirmeye katıldığında, bir pratisyen hekim her zaman sorununuzda size yardımcı olabilecek en uygun kişi olmayabilir.
Bu tıp uzmanlarından biriyle konuşmanız ya da görüşmeniz gerekiyorsa artık çeşitli seçeneklere sahipsiniz.
Randevu telefon üzerinden gerçekleştirilebilir ve uzmana telefonda sorununuzu anlatıp ondan yardım alabilirsiniz.
Bir diğer seçenek de NHS Near Me sistemini kullanarak güvenli bir görüntülü arama yapmaktır. Bu sistem bir süredir kullanılmaktaydı ancak şimdi daha yaygın hale getiriliyor. Sistem, bir masaüstü ya da dizüstü bilgisayar, tablet veya telefon kullanarak çoğunlukla evinizin rahatlığında bir tıp uzmanıyla yüz yüze görüşmenin güvenli, rahat ve kolay bir yolunu sunuyor. NHS Near Me herkes için uygun olmayacaktır ve herhangi bir tıbbi hizmetin yerini alma amacını taşımamaktadır fakat bir tıp uzmanıyla konuşmanın başka bir güvenli yolunu sunmaktadır.
Pratisyen hekimleri görme imkanı COVID-19 bulaşma riski nedeniyle artık daha sınırlı fakat halen birçok kişinin ekip içinden bir pratisyen hekimi bizzat görmesi

غيّر فيروس كورونا ومرض كوفيد-19 الذي ينتج عنه، طريقة تقديم الكثير من الخدمات الصحية:
فلا تعمل جميع العيادات الطبية غير المتخصصة بنفس الطريقة التي اعتدنا عليها، ولكن إذا احتجت إلى الاتصال بنا لأي سبب كان، فهناك عدد من الطرق التي يمكنك استخدامها للحصول على الخدمات الصحية.
وأفضل طريقة هي الاتصال بالهاتف؛ وسوف يرد فريق العمل على مكالمتك ويُجيب عن أسئلتك ويوفر المعلومات اللازمة لحالتك بسرية تامة. وإذا كانت لديك مشكلة طبية، فسوف يُساعدك على التعامل معها بأفضل طريقة ممكنة.
إضافة إلى الاتصال الهاتفي، تدعم بعض العيادات الآن نظامًا يُعرف باسم eConsult (الاستشارة الإلكترونية)، الذي يسمح للمرضى بإرسال مشكلاتهم بالبريد الإلكتروني. يقيّم النظام الرسالة الإلكترونية عند وصولها ويتعامل معها بسرعة.
شهدت الممارسات الطبية تغيرًا وتطورًا مستمرين قبل بدء انتشار كوفيد-19 بفضل باقة من الخبراء المستعدين دائمًا لتقديم يد العون. ويعني وجود الصيادلة وتمريض الصحة النفسية وممارسي الرعاية الصحية المتخصصين أن الممارس العام قد لا يكون دائمًا أفضل شخص لمساعدتك في مشكلتك.
إذا كنت ترغب في الحديث مع أحد اختصاصي الرعاية الصحية أو ترغب في الخضوع لفحص، فهناك مجموعة متنوعة من الخيارات المتاحة حاليًا.
يمكنك تحديد موعد عن طريق الهاتف للحديث مع الاختصاصي بخصوص مشكلتك وتقديم المساعدة لك.
ومن الخيارات المتاحة الأخرى: مكالمة فيديو آمنة باستخدام نظام NHS Near Me. لقد كان هذا النظام مستخدمًا لبعض الوقت، ولكنه أصبح أكثر انتشارًا الآن؛ لأنه يوفر وسيلة آمنة مريحة وسهلة لاستشارة اختصاصي الرعاية الصحية وجهًا لوجه، وأنت مرتاح في منزلك باستخدام الكمبيوتر الشخصي أو الكمبيوتر المحمول أو الجهاز اللوحي (تابلت) أو الهاتف. ولن تكون خدمة NHS Near Me مناسبة للجميع، كما أنها ليست بديلاً عن أي خدمة، ولكنها تقدم طريقة أخرى آمنة لاستشارة اختصاصيي الرعاية الطبية.
أصبحت زيارات العيادات الطبية غير المتخصصة محدودة الآن نظرًا لمخاطر مخالطة المصابين بكوفيد-19، ولكن ما زال هناك الكثيرون ممن هم في حاجة إلى زيارة العيادة والمتابعة مع الطبيب شخصيًا، وقد وُضعت ترتيبات في كل عيادة لضمان حدوث ذلك بأكبر قدر ممكن من الأمان والسهولة.
إذا كانت لديكم أي أسئلة بخصوص الاستفادة من الخدمات الطبية غير المتخصصة في هذا الوقت، فيُرجى الاتصال هاتفيًا بالعيادة المحلية. يُمكنكم الاطلاع على تفاصيل التواصل على الموقع الإلكتروني: www.nhsdg.co.uk تحت العنوان “Find services near me” (العثور على خدمات بالقرب مني”.

Extension of self-isolation to ten days

ANYONE in Scotland diagnosed with COVID-19 or experiencing symptoms will now have to self-isolate for ten days – an increase from seven.

The announcement has been made by UK’s four Chief Medical Officers, noting evidence that people with COVID-19 have a ‘low but real possibility’ of infectiousness between seven and nine days after the onset of the illness.

Reacting to the development, NHS Dumfries and Galloway Consultant in Public Health Medicine Dr Nigel Calvert said: “Self-isolation plays such an important role in helping to stop the spread of coronavirus, and we’ve seen this first-hand within Dumfries and Galloway,

“We’re so grateful that people do self-isolate, and with this extension from seven days to ten days it’s important we remember that this move is to ensure the full effectiveness of this action, and that self-isolation is an act which protects our friends, our neighbours and our wider communities.”

Chief Medical Officer for Scotland Dr Gregor Smith is a co-signatory on the statement issued today by all four of the UK’s chief medical officers which has introduced and explained the extension of the self-isolation period.

Explaining the 10 day self-isolation period applies for those people who have COVID-19 symptoms or a positive test result, the statement said: “In symptomatic people, COVID-19 is most infectious just before, and for the first few days after symptoms begin. It is very important people with symptoms self-isolate and get a test, which will allow contact tracing.

“Evidence, although still limited, has strengthened and shows that people with COVID who are mildly ill and are recovering have a low but real possibility of infectiousness between 7 and 9 days after illness onset.

“We have considered how best to target interventions to reduce risk to the general population and consider that at this point in the epidemic, with widespread and rapid testing available and considering the relaxation of other measures, it is now the correct balance of risk to extend the self-isolation period from 7 to 10 days for those in the community who have symptoms or a positive test result.

“This will help provide additional protection to others in the community. This is particularly important to protect those who have been shielding and in advance of the autumn and winter when we may see increased community transmission.”

Other signatories to the letter are Chief Medical Officer for England Professor Chris Whitty, Chief Medical Officer for Northern Ireland Dr Michael McBride and Chief Medical Officer for Wales, Dr Frank Atherton.

COVID-19 is highly transmissible, and no one should be blamed for contracting the virus.

Anyone who does experience any of the symptoms (a cold or flu like illness – including a new cough, high temperature, or loss of smell) should self-isolate and book a test through our mobile testing unit which carries out testing daily across the region.

Tests can be booked by visiting the website www.gov.scot/publications/coronavirus-covid-19-getting-tested/ Testing date and locations can be found at the end of this message.

Friday 31st July


Langholm – Kilngreen Car Park.

DG13 0JN            


Thornhill – Community Centre,

East Back Street. DG3 5LH

Saturday 1st August       


Dumfries – DG1 Leisure Centre,

Hoods Loaning, DG1 2HT              


Stranraer – Ashwood House.


Sunday 2nd August        


Dumfries – DG1 Leisure Centre,

Hoods Loaning, DG1 2HT              


Annan – Swimming Pool,

St Johns Rd. DG12 6AQ 

Monday 3rd August       


Stranraer – Ashwood House.



Moffat – Station Park Car Park,

Beattock Road (A701), Moffat. 

Tuesday 4th August       


Annan – Swimming Pool,

St Johns Rd. DG12 6AQ

MTU2 – morning

Dalbeattie (location to be confirmed)

MTU3 – afternoon

Castle Douglas – Market St Car Park.


Wednesday 5th August


Thornhill – Community Centre,

East Back Street. DG3 5LH           


Stranraer – Ashwood House.


Thursday 6th August     

MTU1 – morning

Newton Stewart – Douglas Ewart High School,

Corsbie Rd. DG8 6JQ


Annan – Swimming Pool,

St Johns Rd. DG12 6AQ 

MTU3 – afternoon

Kirkcudbright – (location to be confirmed)

Friday 7th August            


Moffat – Station Park Car Park,

Beattock Road (A701), Moffat.


Sanquhar  – Fun Pool,

Blackaddie Road. DG4 6DB          

Saturday 8th August


Dumfries – DG1 Leisure Centre,

Hoods Loaning. DG1 2HT              


Dalry – (location to be confirmed)            

Sunday 9th August                         


Lockerbie – McJerrow Car Park,

High Street. DG11 2BJ

In Dumfries and Galloway, the following groups of staff with symptoms of COVID-19 should continue to be tested through one of the NHS testing facilities. This can be organised through Occupational Health (01387 244626) or, for any non-NHS or non-Council staff, through line managers.

  • NHS staff, including independent contractors such as GPs, dentists, optometrists and community pharmacists
  • Social care staff, including care home and care-at-home staff
  • Emergency services, including police, fire and rescue, ambulance, and prison service staff
  • Dumfries and Galloway Council employees