All aboard the NHS Near Me Train!

Alight here all users and select the role that you have been registered for:

Service Providers carry out the video consultations with people that are waiting. They can:

  • view the waiting area
  • collect people from the waiting area and begin the video consultation
  • send messages to patients waiting, informing them of any delays
  • disconnect the person from the waiting area once the consultation has finished

If you have been registered as a Service Provider then the following user guides below provide full information on your role
NHS Near Me Service Provider User Guide
NHS Near Me Call Screen Poster
Arranging windows for an NHS Near Me consultation

There is also a short video available that explains the Service Provider role:
https://youtu.be/aCuveNRC86Y

Service Administrators are able to make changes to the waiting area settings. They can:

  • add and remove access to the waiting area as staff join and leave the service
  • adjust the times that the waiting area is accessible by patients and service users 
  • change the content of the message that appears while people are waiting to be collected for their consultation

If you have been registered as a Service Administrator then this user guide provides full information making changes to the waiting area
NHS Near Me Service Administrator User Guide

There is also a short video available that explains the Service Administrator role:
https://youtu.be/-_JjJnDJRTw

Service Administrators are also able perform the same tasks as a Service Coordinator with regards to monitoring the waiting area:

  • view the waiting area
  • monitor the flow of people into the waiting are for their consultations
  • send messages to patients waiting, informing them of any delays
  • suspend or resume video call access if there was a requirement to do so

This user guide provides full information on those tasks
NHS Near Me Service Coordinator Guide

As a Service Coordinator, you are a member of the team who will:

  • view the waiting area
  • monitor the flow of people into the waiting are for their consultations
  • send messages to patients waiting, informing them of any delays
  • suspend or resume video call access if there was a requirement to do so

If you have been registered as a Service Coordinator then this user guide provides full information on your role
NHS Near Me Service Coordinator Guide

Service Referrers are also known as ‘Virtual Receptionists’ here in Dumfries & Galloway.  Service Referrers:

  • monitor the single point of entry for clinics and services that book appointments through TOPAS – www.dghscp.co.uk/nhs-near-me
  • collect people from the NHS Near Me Dumfries and Galloway waiting area
  • verify the identity of the collected person and who they are waiting to see
  • transfer the person to the correct waiting area for their appointment
  • mark the person as ‘arrived’ on TOPAS

If you have been registered as a Service Referrer/Virtual Receptionist then this user guide provides full information on your role:
Virtual Receptionist guide to using NHS Near Me

There is also a short video available that explains the Service Referrer/Virtual Receptionist role:
https://youtu.be/cku7Lnn0cxU

Each service that uses NHS Near Me is encouraged to identify at least one person within their team to be a ‘Super User’. A super user is someone who can:

  • support colleagues to begin using NHS Near Me
  • answer questions from colleagues on the use of NHS Near Me
  • promote good practice that reduces the likelihood of issues when using NHS Near Me
  • solve basic issues that can occur on the system – e.g. unable to hear sound or see video

If you have been identified as a super user within your team, this user guide provides full information on how the system works and tips for its successful use
NHS Near Me Super User Guide

Also available to super users is a guide that explains the process for enabling more than one clinician to participate in an NHS Near Me consultation.
PLEASE NOTE: Both clinicians need to be registered as Service Providers on the same waiting area.
Carry out an NHS Near Me consultation with more than one clinician

Frequently Asked Questions (FAQ)

NHS Near Me is the name for video consultations across Scotland and has been adopted here in Dumfries and Galloway.  NHS Attend Anywhere is the system that runs in the background and enables video consultations to take place.  In the future, if we stopped using Attend Anywhere and implemented another video calling system, the name NHS Near Me would still be used.

The only way to setup your username and password for NHS Near Me us by responding to the “Set up your video consulting password and sign-in for NHS Attend Anywhere” email that has been sent to you.  If you have not received an email please contact the TEC team to find out who the Service Administrator is for the waiting area you need to access so that you can contact them and they can then invite you to register.

If your device has been setup by IT Helpdesk or a member of the TEC team there should be an icon for NHS Near Me or NHS Attend Anywhere.

If you are not able to see this you can access NHS Near Me by opening Google Chrome (or Safari if using an iPad) and going to https://nhs.attendanywhere.com

If you are already registered to access NHS Near Me, just make a request to the Service that operate the waiting area you need to be added too.

If your current role for a waiting area needs to be updated (e.g. you need to be setup as a Service Administrator), an existing Service Administrator for the waiting area will be able to make changes to your user account.

We’re currently working on making things easier around sharing information for unscheduled care and will be in touch when this is ready.  In the meantime, contact the TEC Team stating the name of your waiting area if you need information on providing unscheduled care using NHS Near Me.

Training Packs available to support setting up and using NHS Near Me

All the above training materials and videos have been pulled together into training packs.  These training packs include further guidance from the National NHS Near Me team and the Scottish Government (where this has been developed), a video consultation checklist and links to online articles that may be of interest to services.

Acute Outpatients

Community Teams

Community Pharmacy

Primary Care (GPs)

AHP? Check this out ASAP!

NHS Education for Scotland (NES) have hosted a suite of Webinars with input from different AHP professions sharing how they’ve been learning to use NHS Near Me in various clinical settings.  These have been recorded and are available to listen to again – Click the link below to go to the recorded webinars and other useful information to support your skill development using these.

AHP Practice Education Community

Materials available to support service users

The majority of materials that support service users to learn more about and access NHS Near Me are found on the NHS Near Me page on the Health and Social Care Partnership website.  Materials available there include:

  • videos that explain what NHS Near Me is and how it is used
  • an explanation of what the user will need to have to be able to access an NHS Near Me appointment
  • the NHS Near Me DG Patient Information Sheet
  • an easy read guide to attending an NHS Near Me appointment
If you would like a copy of the easy read guide to attending an NHS Near Me with the link to your waiting area created specifically for your service please request one from the TEC team stating the name of the waiting area it is for.
 
https://www.nearme.scot/ is also available for people to find out more about NHS Near Me. This website has been created by the national NHS Near Me team and contains excellent general information about the system but nothing specific for Dumfries and Galloway.